Frequently asked questions
What is the return policy?
Return Policy – The Ninth Tee
At The Ninth Tee, we believe in conscious shopping and intentional choices. Our return policy reflects our commitment to sustainability, transparency, and your rights as a customer.
Return Window
You may return any item within 30 days of receiving your order, in accordance with EU consumer law.
Return Shipping
We do not offer free return shipping. Customers are responsible for the cost of returning items, unless the item is faulty or incorrect. This helps reduce unnecessary returns and supports more mindful purchasing decisions.
Sustainability Commitment
Every return has an environmental impact—from packaging waste to transportation emissions. By not offering free returns, we aim to reduce over-ordering and promote more intentional buying. We encourage you to review product details carefully before purchasing and reach out if you have questions—we’re happy to help!
Are any purchases final sale?
Return Eligibility
To qualify for a return:
- Items must be unused, unwashed, and in original condition
- Tags and original packaging must be intact
- Include proof of purchase (order confirmation or receipt)
Non-Returnable Items
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
When will I get my order?
Shipping Policy – The Ninth Tee
We’re committed to getting your order to you as smoothly and sustainably as possible. As a dropshipping store, our products ship directly from our suppliers, which allows us to reduce waste and avoid overproduction.
Shipping Destinations
We currently ship to most countries within the European Union, as well as select international destinations. If your location isn’t supported at checkout, feel free to contact us at customersupport@theninthtee.store.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- You’ll receive a confirmation email with tracking details once your order ships.
Delivery Time
Estimated delivery times vary depending on your location and supplier origin:
- Netherlands & EU | 2-5 business days
Please note: These are estimates and may vary due to customs, local postal services, or unforeseen delays.
Where are your products manufactured?
Our products are manufactured globally. We carefully select our partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping Costs
- Standard shipping is included in the listed price for most products across Europe.
- Countries in zone 2 will be charged shipping cost accordingly
- If express or premium shipping options are available, they will be shown at checkout for an additional fee.